Privacy Policy

Type of information we collect

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.


How do we collect the information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.


Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How do we store, use, share and disclose our site visitors' personal information?

Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do we use cookies and other tracking tools?

There are two types of cookies:

Session (Transient) cookies: These cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.

Persistent (Permanent or Stored) cookies: These cookies are stored on your hard drive until they expire (i.e. the are based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behavior or user preferences for a specific site.

Take a look at the table below to view which cookies Wix places on Wix sites:


Cookie name           Life span              Purpose


svSession                Persistent            Identifies unique visitors and tracks a visitor’s sessions on a site


hs                             Session               Security


XSRF-TOKEN          Persistent           Security



smSession               Persistent            Identifies logged in site members

                               (Two weeks)



TSxxxxxxxx            Persistent              Security


 x is replaced

with a random

series of numbers

and letters)



TSxxxxxxxx_d          Persistent            Security

(where x is


with a random series

of numbers and letters)



Wix business solutions and cookies

Wix business solutions (e.g. Wix Stores, Wix Restaurants, or Wix Bookings) and third-party apps may use cookies that aren't listed in the table above. 

How can your site visitors withdraw their consent?

If you don’t want us to process your data anymore, please send us mail to:

Privacy policy updates

 We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.  

Questions and our contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at

Refund Policy


All of our tours have a commitment deposit policy that the client accepts and pays online or in person at any time that Santa Fe Caribbean Tours deems appropriate. If the client does not show up and / or cancel the tour, must pay the booking fee/deposit. 

The deposit is regularly 20% of the tour or a fixed amount agreed previously


Cancellation policy: The client will be able to reschedule his appointment until before of the last 24 hours the time of the appointment for free. Only in case of bad weather, the appointment can be rescheduled the same day on request of the client or the guide for another hour or even to another day.

To cancel your tour, you must notify us before of the last 24 hours of the beginning of the appointment, in that case if there is any deposit of commitment guarantee will not be refunded.

The weather does not cancel any tour unless there are major risks.


Our guides are trained by the Panama Tourism Authority and they will be able to attend with first aid in case of incident, but nevertheless each client in our tours is at their own risk.


Caribbean Coast Kayak Adventure Payment Policy and cancellations


Minimum group size 2 people.

Price per person: $277.00USD

*Please contact us for solo travelers as the trip is possible but will cost upwards of $300.00USD.

We are happy to combine groups if needed.

• Minimum age 16

• All kayakers must be able to swim and have confidence in the water

• As this trip is weather dependent due to the safety factor of the river level and flow, keeping in mind we may only be able to assess this once in Ortiga the guests have two options: 1. Re-schedule for the next appropriate weather window 2. Choose our alternative Ortiga waterfall hiking tour starting price $30 per person (depending on group size) * if neither of these options are suitable the guests must please pay a $40 gas and guide fee for the round trip. The customer can cancel for free 24 hours in advance, if the client cancels during the last 24 hours must pay the booking fee of $20 per person. Read less

Copyright By Santa Fe VIP Services

whatsapp +(507) 65472064

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